Last updated: April 5, 2023

At [company name], we offer shipping to customers in [list of countries/regions where shipping is available]. Below is our shipping policy:

1. Processing time

• All orders are processed within [number] business days (excluding weekends and holidays) after receiving payment confirmation. During high volume periods, processing times may be longer.
• Orders that include personalized or customized items may take longer to process.

2. Shipping time

• Shipping times vary depending on the destination country and shipping method selected at checkout.
• Standard shipping typically takes [number] business days.
• Express shipping typically takes [number] business days.
• Please note that these are only estimates and not guaranteed delivery times. Delays may occur due to customs clearance procedures, weather conditions, or other factors beyond our control.

3. Shipping rates

• Shipping rates vary depending on the destination country and shipping method selected at checkout.
• Customers are responsible for all shipping fees, including any customs fees, taxes, or duties imposed by their country.

4. Order tracking

• A tracking number will be provided to the customer once the order has shipped.
• Customers can track their order on our website or through the carrier’s website using the provided tracking number.

5. Delivery information

• Orders will be delivered to the address specified by the customer at checkout.
• Customers are responsible for ensuring that the delivery address is accurate and complete.
• If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for additional shipping fees to reship the package.

6. Lost or damaged packages

• We are not responsible for any lost or stolen packages once they have been shipped.
• If a package arrives damaged, the customer must file a claim with the carrier and notify us within [number] business days of receiving the package.

If you have any questions or concerns about our shipping policy, please contact our customer service team at [contact information].